Under normal conditions, all orders are received within 25 days of purchase.

Yes, we try to accommodate to the most pet owners we can.

You will have to contact us through our contact form and give us your order number. We will guide you from there.

For a full refund, claim must be made within the first 30 days of purchase.

We are in the process of changing shipment companies. Once the process is done, our new shipper will provide order tracking.